Support
Frequently Asked Questions
Everything you need to know about Lunar Scents.
Authenticity
Yes, absolutely. Every bottle is sourced directly from authorised distributors, batch-number verified against official manufacturer records, and QR code confirmed before dispatch. We guarantee authenticity or your money back, no exceptions.
Every bottle goes through a 4-step process: sourced from authorised distributors only, batch number cross-referenced with official manufacturer records, QR code scanned and confirmed, then shipped sealed in the original box. We never open, test, or tamper with any bottle.
Visit checkfresh.com and enter the batch number printed on your bottle or box. This independently confirms the manufacture date and authenticity directly with the manufacturer's records.
No. Lunar Scents is an independent authorised reseller. We are not affiliated with, endorsed by, or connected to any fragrance house. We simply source authentic products and make them available at honest prices.
Orders & Shipping
All orders are dispatched within 48 hours of payment confirmation. Estimated delivery: 1–3 business days for US orders (shipped from our US warehouse), 3–7 business days elsewhere domestically, 3–10 business days internationally. Times may vary due to carrier delays or customs processing.
Yes, we ship worldwide. To keep prices as low as possible and fulfill orders faster, we don't include tracking as standard on any order. Everything is packaged securely, and you'll receive a dispatch confirmation email so you know it's on its way.
To keep prices as low as possible and fulfill orders faster, we don't include tracking as standard on any order. You'll receive an email as soon as your order is dispatched, so you know it's on its way.
Always. Every fragrance ships exactly as the manufacturer intended: sealed, boxed, and untouched. We never open or test any bottle before dispatch.
Returns & Refunds
We accept returns within 14 days if your item arrived damaged during transit or if you received the wrong item. Items must be unopened and in original sealed condition. We do not accept returns for change of mind or personal preference.
Email us at support@lunarscents.store within 14 days of receiving your order. Include your order number and a photo showing the damage or incorrect item. Approved refunds are processed within 5–7 business days.
Discounts & Pricing
Use code LUNAR15 at checkout for 15% off your first order. The discount applies automatically when the code is entered. One use per customer.
We source directly from authorised distributors in volume, which allows us to offer significant savings versus boutique retail pricing. Every saving we pass on is real, and there are no quality compromises.
Email us at support@lunarscents.store and we'll respond within 48 hours, Monday to Friday.